Client Feedback Survey

Name

Email

SECTION 1 — OVERALL EXPERIENCE

1. Overall, how satisfied are you with your experience in the PR Path program so far? (1 = Very dissatisfied, 5 = Very satisfied)

1

2

3

4

5

3. What do you like most about working with us so far?

4. What stage are you currently at in your PR process?

Preparing documents

EOI submitted

ITA received

Application submitted

Waiting on a decision

Other

5. How does the program compare to what you expected going in?

6. Would you come back to us for a future step (citizenship, family sponsorship, etc.)?

Yes

No

Not sure yet

SECTION 2 — WHAT'S WORKING

7. What do you like most about the program so far?

8. Which part of the process has felt most helpful or reassuring?

9. How would you rate the clarity of the guidance and instructions you've received (documents, next steps, timelines)? (1 = Very unclear, 5 = Very clear)

1

2

3

4

5

SECTION 3 — WHAT'S NOT WORKING

10. What do you like least, or find most frustrating, about the program?

11. Has anything felt confusing, disorganized, or hard to follow?

12. Have you experienced delays or gaps in communication from our team? If so, please describe.

SECTION 4 — BIGGEST CHALLENGES

13. What has been the single biggest challenge for you in the immigration process so far?

14. Which of the following feels most stressful for you right now?

Understanding my eligibility / score

Gathering documents

Waiting for updates or decisions

Understanding what to do next

Cost / budgeting

Something else

15. Was there a point in the process where you felt unsure what to do next, or felt "stuck"?

SECTION 5 — SESSIONS & CONTENT

16. How do you feel about the frequency of PR strategy sessions?

Too few — I'd like more

About right

Too many

17. Which topics would you like to see covered more in future sessions or resources?

18. Beyond live sessions, which of these would be useful to you? (Select all that apply)

Recorded video library

Written guides / checklists

WhatsApp or Telegram group

1:1 check-ins

SECTION 6 — SUPPORT EXPERIENCE

19. How would you rate the responsiveness of our team when you reach out with a question? (1 = Very slow, 5 = Very responsive)

1

2

3

4

5

20. How would you rate the overall support you've received throughout the program? (1 = Poor, 5 = Excellent)

1

2

3

4

5

SECTION 7 — YOUR IDEAS

21. If you could change or add just one thing to improve the program, what would it be?

22. Any other comments, suggestions, or feedback you'd like to share?

Thank you for helping us build a better PR Path experience.